Reference

What Governs Your Account at turu99

Your use of turu99 is subject to the terms set out here — covering account eligibility, payment conduct, data handling, and the conditions under which access is provided where local law permits.

Jurisdiction-aware eligibilityAccount & wallet conductData protection standardsPayment policy: Touch 'n Go eWallet, Boost, GrabPayRights and contact access
turu99 What Governs Your Account at turu99
POLICY CONTACT

Reach Us About a Legal or Account Matter

If you have a question about these terms, a transaction dispute, or a data-related request, our support team handles policy queries directly. Responses to formal requests — such as data access or account review — are handled separately from general live chat and may take additional time to process fully.

Team online

Live Chat

Available through your logged-in account page for general policy questions and transaction queries. Response times vary by queue; complex matters are escalated to a senior handler.

Email Support

Send formal requests — including data access, account review, or written dispute submissions — to our support address. We acknowledge receipt and provide a reference number for each case.

Account Help Centre

Your account settings include a help section where you can review active terms, submit a data request, or flag a payment discrepancy directly tied to Touch 'n Go eWallet, Boost, or GrabPay.

DATA AND SECURITY

How We Handle Your Data and Account Security

We collect only what is necessary to operate your account, process payments, and comply with the requirements that apply where you access turu99. Your data is not sold to third parties, and payment credentials — including those tied to Touch 'n Go eWallet, Boost, or GrabPay — are never stored on our servers directly; tokenised references provided by the payment provider are used instead. Account sessions are protected and you can request a full summary of the data we hold at any point through the help centre.

Cookie Policy

We use session and analytics cookies to keep your account active and understand how the platform is used. You can manage cookie preferences through your browser settings at any time without affecting account access.

Data Retention

Account data is retained for as long as your account remains active and for a period after closure as required under applicable rules. You may request deletion of non-mandatory data by contacting support with your account reference.

Account Security

Login sessions use OTP verification sent to your registered contact. If you receive an OTP you did not request, secure your account immediately and contact us via live chat to flag the activity.

Requesting Changes

To update personal details, request a data export, or ask us to correct stored information, submit the request through the account help centre or by email with your account ID included for verification.

Common Questions About Legal Terms and Your Rights

These cover the questions we see most often about account conditions, data rights, and how our legal terms apply to payments made through local wallets.

Account access is available where local law permits. You must be eligible under the rules that apply in your location. We verify this at registration and may request documentation at any stage.

Funds in your account wallet remain accounted for during any restriction period. You can raise a withdrawal request through support, and we will process it once any outstanding verification is resolved.

Each of these payment methods operates under its own provider terms alongside ours. A payment instruction confirmed through any of these wallets is treated as final once it clears our system.

Yes. Submit a data access request through the account help centre or via email with your account ID. We will confirm receipt and provide your data summary within the timeframe required under applicable rules.

Raise the dispute through live chat or email before initiating any external process. Include your account ID, the transaction reference, and the payment method used — Touch 'n Go eWallet, Boost, or GrabPay — so we can locate it quickly.

The terms are governed by the law of the jurisdiction applicable to your account, which depends on where you access the platform and where local law permits that access. Details are available on request through support.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.